1. Who we are
OraSpere is a pre-incorporation business and trading name operated in the United Kingdom. In this policy, “OraSpere”, “we”, “us” and “our” refer to the operator of the OraSpere business and the website at www.oraspere.com.
For the personal information described in this policy, OraSpere is the controller. Contact us at admin@oraspere.com.
2. Information we collect
We may collect information you provide directly through our contact form or by email, including:
- full name;
- email address;
- contact telephone number;
- enquiry type;
- restaurant, organisation or business details, where provided; and
- message content and subsequent correspondence.
We may also receive limited technical information necessary to deliver and secure the website, such as IP address, browser type, device information, requested URL, timestamps and server or security logs. We do not currently use Vercel Web Analytics, Google Analytics, advertising pixels or behavioural tracking tools.
Do not submit special category information, confidential employee records, health information, payment-card details or other sensitive information through the general contact form.
3. How we collect information
We collect personal information when you submit the contact form, email us, request a demonstration or commercial discussion, or interact with the website where hosting and security systems generate technical logs.
4. Purposes and lawful bases
| Purpose | Information used | Lawful basis |
|---|---|---|
| Responding to enquiries and arranging demonstrations | Identity, contact, business and message information | Legitimate interests in responding to business enquiries; and steps requested before entering into a contract where applicable |
| Discussing services, pricing or commercial arrangements | Identity, contact, business and correspondence information | Steps requested before entering into a contract; and legitimate interests in developing our business |
| Operating, protecting and troubleshooting the website | Limited technical and security-log information | Legitimate interests in maintaining a secure, reliable website |
| Meeting legal requirements and protecting legal rights | Relevant contact, correspondence and technical information | Legal obligation and legitimate interests |
5. Contact-form provider
Our contact form is submitted through FormSubmit at formsubmit.co. Information entered into the form is transmitted through that provider for delivery to our email account. Do not use the form for sensitive or highly confidential information.
6. Hosting and service providers
- Vercel, which hosts and delivers the website and may process technical request, network and security-log data;
- FormSubmit, which processes contact-form submissions for delivery to us;
- our email provider, which stores and delivers enquiries and correspondence; and
- Google Fonts, which supplies website font files and may receive technical request information such as an IP address and browser details.
We may disclose information to professional advisers, regulators, law-enforcement bodies or courts where reasonably necessary or legally required. We do not sell personal information.
7. International transfers
Some providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for a restricted transfer, we expect the relevant provider or transfer arrangement to use an applicable adequacy regulation, recognised contractual safeguards or another lawful mechanism.
8. Retention
We generally retain ordinary enquiries and related correspondence for up to 24 months after our last meaningful interaction. We may retain information longer where discussions become a customer relationship, records are needed for legal, accounting or dispute purposes, or the law requires a different period.
Technical and security logs are retained according to the relevant provider’s settings and only for as long as reasonably necessary for security, reliability and legal purposes.
9. Security
We take reasonable technical and organisational measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
10. Your rights
Depending on the circumstances and lawful basis, you may have rights to access, correct, erase, restrict, object to processing, receive certain information in a portable format, and withdraw consent where processing is based on consent.
To exercise a right, email admin@oraspere.com. We may verify your identity first.
11. Complaints
Please contact us first so we can try to resolve your concern. You may also complain to the UK Information Commissioner’s Office.
12. Children
This website is intended for business users and is not directed at children. We do not knowingly collect children’s personal information through the website.
13. Automated decisions
We do not use information collected through this website to make solely automated decisions producing legal or similarly significant effects.
14. Changes
We may update this policy when our business, website, providers or legal obligations change. Material new uses of personal information will be brought to affected individuals’ attention where required.
15. Contact
OraSpere
Email: admin@oraspere.com
Website: www.oraspere.com